What a shame! Your item does not fit or does not meet your expectations. Annoying of course. You can return your order with us unlike other vintage clothing stores. This is possible within our return period of 7 days. Remember that we sell second-hand clothing and therefore have different conditions. Once we have received the package, we will check the order. You will then receive a confirmation email and a refund in store credit. This is automated in our system. You will receive this by email in your account. After this you can easily choose something else.
We use a returns portal which makes returns easy for you. Don't forget to use a # in front of your order number! Products purchased on sale and mystery boxes cannot be returned!
We will help you with all the steps so that you can return your package.
- Place the items you wish to return in the original packaging the items arrived in. Place the item neatly in the packaging as you received it (buttons, zippers closed and folded)
- Go to https://simeonvintage.shipping-portal.com/rp/ and fill in your order details.
- Print out the return ticket and stick it on the package.
- Take the package to a delivery point near you.
- You will receive a shop credit for the returned items within 14 days of receiving your return.
- Precisely in the packaging as you received it
- Return the item in the original packaging.
- Return the item only if the product is not visibly worn, damaged or incomplete.
Please note: If the return does not meet the requirements, we will refuse the return and it will be returned.